Support
We're here to help.
Email us and a real person will reply. For quick answers, try the FAQ first.
Contact
Email support@shwayshway.info. Tell us your iPhone model, your iOS version and what happened. Please don't send health information you'd rather keep private.
Restore purchases
- Open Shway Shway and go to Settings.
- Tap Plans and purchases.
- Tap Restore Purchases. Use the same Apple Account you bought with.
Redeem a code
- Go to Settings, then Plans and purchases.
- Tap Redeem code and enter your code in Apple's sheet.
If you redeem a code in the App Store instead, the plan unlocks in the app on its own.
Turn Health and Workout permissions back on
Health lets the app read your runs so finished days turn green. Open your iPhone's Settings, then Health, then Data Access & Devices, then Shway Shway, and switch on the types you want to share (Workouts, Distance, Heart Rate, and Weight if you use it).
Workout lets the app put each session in the Workout app on your Watch. Open Settings, find Shway Shway and allow it to schedule workouts. Then tap Send to Watch on Today, or just open the app, and it re-syncs.
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Medical note
Shway Shway offers general training guidance, not medical advice. Check with a doctor before starting a new plan, especially if you have a health condition, an injury or haven't run in a while. Stop and get help if you feel chest pain, dizziness or unusual pain.